How to buy gear

We have distributors in many countries and we make new connections for distributors, dealers, and relationships with manufacturers every day to include Bumfortables and/or Gurney Goo in their offerings, in the hopes that you benefit from the knowledge and service that comes with a local dealer when purchasing Gurney Gear products.  However, we understand that some areas don't have a dealer and you can't purchase from our dealer network. If this is you, we are happy to send you gear directly. 

The information below hopes to answer most of our customers' questions regarding the purchasing of my Gurney Gear products.  If your question isn't answered here - please contact us so we can both answer your questions, and add them to this page for others in the same position.

Sections below include: Buying direct, Shipping costs and methods, Payment methods, Becoming a dealer, Manufacturer OEM, and Other common customer service questions (Returns, Warranties, Payment times and more)

While buying from our network of dealers is our preferred distribution model, we understand that there are still areas that are not covered, and situations where purchasing direct makes more sense, or is the only way to purchase our gear in your area.  For these customers, we have set up an online purchasing system on this site. 

1. Preferred: Buy Online using the links in the upper right hand corner of each product page's content area.Shipping

Shipping is a flat rate within NZ. The rest of the world and is calculated based on the size & number of items in your cart, the weight of those items, and your location for the rest of the world.  NZ Post then provides a figure

You will see your shipping total before you commit your order.  To see this total, simply add items to your cart and complete your details in the checkout. When you have completed the address page, you be able to choose from the shipping services available for your location and products .  Please let us know if you have any questions or concerns about your particular shipment requirements.

We ship by either courier or NZ Post within New Zealand, and by NZ Post for international orders.

We make payment as easy as possible for our customers with many different options available to suit your individual needs.

* Credit Card - This is the preferred method, as used on our shopping cart.
 * Purchase orders - organizations with an approved credit application at GurneyGears may have goods shipped on receipt of a purchase order - if you are a shop, kayak manufacturer, or other retailer of sporting equipment who would be a good match for our products, please email us to set up an account.

You may return items as long as they are still "as new". The value you paid for the item will be returned to you by the same method you used to pay for the original order. If the item was specially created for you, you may not change your mind once it has been manufactured. If the goods are faulty we will be very happy to meet our obligations under the Consumer Guarantees Act. Refunds do not apply to the cost of shipping if the goods have been shipped. Shipping is a service that is requested and supplied, and thus cannot be returned even if the product itself is returned.

Credit card payments will be processed upon placement of the order.

If anything that you purchase through GurneyGears is defective in workmanship or materials, please contact us immediately, so we may assess the fault and determine the next step in accepting or rejecting the claim, and if accepting, then to replace or repair the item at our discretion. Accidental damage, chlorine/bleach damage, personal modifications (even if detailed on this site), and all other wear-and-tear is not covered by manufacturers' warranty, so please do not be disappointed if your warranty claim is turned down when the fault is caused by anything other than a manufacturing defect. Warranties are an assurance of quality, not an insurance program.

If you have any suggestions, comments, questions, praise or complaints contact us.